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Aussies research on Google before they call. WhatsApp use is large. SMS still exists — the review link works there too.
When someone in Sydney, Melbourne, Brisbane or Perth needs a plumber, a physio or a café, they usually search Google and compare the top few results on the map. Google says review count and rating are part of how local results are ranked, alongside relevance and distance. So for a tradie or a clinic, a steady flow of fresh, genuine reviews is one of the few ranking factors you can actually influence.
Australians often leave a review when asked, and rarely when they aren't. The best moment is straight after the job, while the customer is still happy. Reputation OS drafts that ask for WhatsApp, and the same Google link works in an SMS if that's how your customers prefer to hear from you. Under the Spam Act 2003, only message customers who agreed to hear from you, say who the message is from, and give them a way to opt out. The ACCC also treats fake or selectively collected reviews as misleading, so ask every customer, not just the happy ones. We don't promise any open rate or ranking.
No technical knowledge required. You stay in control of every message that goes out.
Review requests, AI reply drafts, and a simple dashboard for businesses in Australia.
Every industry in Australia faces unique reputation challenges. Here's how we solve them.
Start with a 7-day free trial — no credit card required. Plans start from $29/month for single-location businesses up to $99/month for agencies managing multiple clients.
Everything you need to know before you start.
Reputation OS is available globally. Explore our local guides:
Start asking every happy customer in Australia for a Google review. 7-day free trial — no credit card needed.
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